Our Staff
At Imperial Hospitality Services, our commitment to delivering exceptional hospitality begins with our team. We firmly believe that our success is attributed to the dedication, professionalism, and collaborative spirit of the individuals who make up our organization. Allow us to introduce you to the backbone of our company: our extraordinary team.
Our Team Standards: Ensuring Your Peace of Mind
At Imperial Hospitality Services, we hold our team members to the highest standards to provide you with a secure and professional experience. Our commitment to excellence starts with the qualifications and integrity of our staff.
- Impeccable Driving Records: Our valet staff maintains pristine driving records free from significant infractions, guaranteeing safe and reliable service.
- Valid Driver’s Licenses: All valet staff members possess valid driver’s licenses and are skilled in the safe operation of vehicles, ensuring the security of your property and guests.
- Licensed Non-Commissioned Level II Security Guards: Our courtesy patrol and security guard staff members are licensed as Non-Commissioned Level II Security Guards by the state, offering you an additional layer of safety and protection.
- Legal Employment Authorization: Each member of our team is legally authorized to work in the United States, assuring you that our services comply with all applicable laws and regulations.
- Proficiency in English: Our staff is proficient in English to ensure effective communication with our clients and the public, enhancing your overall experience.
- Comprehensive Background Checks: Prior to joining our team, all staff members undergo rigorous background checks to confirm their suitability for the role and to guarantee your safety.
- Drug-Free Workforce: We maintain a drug-free workforce, with all staff required to pass routine drug screenings. This policy assures that they are not under the influence of drugs or alcohol while on duty, upholding the highest standards of professionalism and safety.
Comprehensive Training for Exceptional Service
At Imperial Hospitality Services, our commitment to delivering top-tier service begins with comprehensive on-the-job training for our valet attendants, courtesy patrol, and concierge staff. Our training program covers an array of critical topics, ensuring that our team is well-prepared to excel in their respective roles
- Security Expertise: Our staff undergoes rigorous training in identifying and responding to potential security threats, guaranteeing the safety of our clients and their guests.
- Customer Service Excellence: We emphasize the importance of exceptional customer service, equipping our staff with the skills to provide a warm and welcoming experience that exceeds our clients’ expectations.
- First Aid Proficiency: Our team is trained in basic first aid procedures, empowering them to respond swiftly and effectively in the event of an emergency, prioritizing the well-being of all involved.
- Fire Safety Protocols: We prioritize the safety of our clients and properties. Our staff is trained in fire safety protocols, ensuring a prompt and efficient response in case of fire emergencies.
- Equipment Mastery: Our training extends to the proper use of equipment essential for our services. This ensures that our team can perform their tasks safely and effectively, minimizing any potential risks.
Imperial Attire: A Commitment to Professionalism
At Imperial Hospitality Services, we hold our staff to the highest standards of presentation and professionalism. We firmly believe that a polished appearance is not just about aesthetics but is crucial to delivering the pinnacle of service to our valued clients.
Standard and Customized Uniforms
Our team adheres to a standard uniform, thoughtfully selected to suit the formality of the occasion. However, we also offer the flexibility to tailor uniforms to align with your business’s branding or to create an ambiance that complements the unique atmosphere of your event.
Grooming Excellence
In addition to uniforms, our staff is required to arrive impeccably groomed. We understand that a well-groomed appearance is a reflection of our commitment to excellence and attention to detail.