Our Staff
We believe in the strength of a dedicated team. Every staff member is carefully selected, showcasing our dedication to bringing together top talent to serve you. We consistently strive to understand and meet their unique needs, ensuring they receive outstanding value and exceptional service.
Our Team Standards: Inclusivity and Collaboration
At Imperial Hospitality Services, we understand that security is paramount. Whether it's safeguarding your property, ensuring the safety of your guests, or maintaining a secure environment, our team of highly trained security professionals is at your service. With a commitment to excellence and a track record of proven reliability, our company proudly provides top-tier staffing services in Texas, offering comprehensive staffing solutions tailored to your organisational needs.
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- Impeccable Driving Records: Our valet staff maintains pristine driving records free from significant infractions, guaranteeing safe and reliable service.
- Valid Driver’s Licenses: All valet staff members possess valid driver’s licenses and are skilled in the safe operation of vehicles, ensuring the security of your property and guests.
- Licensed Non-Commissioned Level II Security Guards: Our courtesy patrol and security guard staff members are licensed as Non-Commissioned Level II Security Guards by the state, offering you an additional layer of safety and protection.
- Legal Employment Authorization: Each member of our team is legally authorized to work in the United States, assuring you that our services comply with all applicable laws and regulations.
- Bilingual: Our bilingual staff ensures seamless communication with clients from around the world, eliminating any language barriers.
- Comprehensive Background Checks: Prior to joining our team, all staff members undergo rigorous background checks to confirm their suitability for the role and to guarantee your safety.
- Drug-Free Workforce: We maintain a drug-free workforce, with all staff required to pass routine drug screenings. This policy assures that they are not under the influence of drugs or alcohol while on duty, upholding the highest standards of professionalism and safety.
- Safety: Our highly trained security guards provide the protection you need. Whether it’s safeguarding your property, event, or personal security, our security team is vigilant, proactive, and committed to your safety.
- Automation: We manage our staff hiring, interviewing, and scheduling through an automated process. This enables us to fill positions more efficiently and accurately. Utilising software, we ensure a seamless management system and make data-driven decisions.
- Attendance, Timesheets and Payroll: Our automated systems accurately track employee attendance and work hours for payroll processing. Employees can clock in and out through a web browser or mobile app, with the system recording timestamps, total hours worked, and breaks or meal periods.
Comprehensive Training for Exceptional Service
At Imperial Hospitality Services, our commitment to delivering top-tier service begins with comprehensive on-the-job training for our valet attendants, courtesy patrol, and concierge staff. Our training program covers an array of critical topics, ensuring that our team is well-prepared to excel in their respective roles
- Security Expertise: Our staff undergoes rigorous training in identifying and responding to potential security threats, guaranteeing the safety of our clients and their guests.
- Customer Service Excellence: We emphasize the importance of exceptional customer service, equipping our staff with the skills to provide a warm and welcoming experience that exceeds our clients’ expectations.
- First Aid Proficiency: Our team is trained in basic first aid procedures, empowering them to respond swiftly and effectively in the event of an emergency, prioritizing the well-being of all involved.
- Fire Safety Protocols: We prioritize the safety of our clients and properties. Our staff is trained in fire safety protocols, ensuring a prompt and efficient response in case of fire emergencies.
- Equipment Mastery: Our training extends to the proper use of equipment essential for our services. This ensures that our team can perform their tasks safely and effectively, minimizing any potential risks.
Imperial Attire: A Commitment to Professionalism
At Imperial Hospitality Services, we hold our staff to the highest standards of presentation and professionalism. We firmly believe that a polished appearance is not just about aesthetics but is crucial to delivering the pinnacle of service to our valued clients.
Standard and Customized Uniforms
Our team adheres to a standard uniform, thoughtfully selected to suit the formality of the occasion. However, we also offer the flexibility to tailor uniforms to align with your business’s branding or to create an ambiance that complements the unique atmosphere of your event.
Grooming Excellence
In addition to uniforms, our staff is required to arrive impeccably groomed. We understand that a well-groomed appearance is a reflection of our commitment to excellence and attention to detail.